Cloud Connect Services #
- Directory Import via LDAP: Requires LDAP Service Account
- Directory Import via CUCM: Requires CUCM Standard AXL API Access Application User
- CUCM CDR/CMR: Requires customer managed SFTP Server to receive the files from CUCM. Only 1 CUCM cluster is recommended per Cloud Connect Server.
- CUCM NCQ: Requires Publisher & Subscriber server info; Standard AXL API Access & CTI Access application user
- UCCX: Requires Primary, Secondary, and Database server information; uccxhruser password
- Avaya RSP: Requires CDR Link Port – Defaults to 9000
Minimum Server Specifications #
Base Services (Directory Import) #
- Processor: One Core
- Memory: 4 GB
- Storage: 40 GB
Add On Services #
- Processor: One Core per service per data source
- Memory: 1 GB per additional service
- Storage: 1 GB per 400,000 stored
Operating System Requirements #
OS Version #
- Windows Server 2022
- Windows Server 2019
Browser #
- Microsoft Edge installed
Additional System Components #
- Anti Virus: ISI recommends the Customer install anti-virus software on the designated system. Customer is responsible for maintaining anti-virus signature files.
- OS Updates: All operating system updates, service packs, and security patches need to be regularly installed by the Customer before and after ISI installs Cloud Connect.
- Encryption: ISI recommends the Customer configure hard disk encryption on the system.
- FIPS: FIPS must not be enabled
Remote Access to Configure Cloud Connect Server #
No Remote Access to the server is required.
Data Transfer Ports #
All ports listed below use the TCP Protocol.
| Application | Internal Bidirectional Segment Between Customer Servers and Cloud Connect Server |
External Outbound Segment Cloud Connect Server to ISI Cloud |
|
| Interface | Port # | Interface Address:Port |
|
| Cloud Connect | None | N/A | ISI Analytics API api.isi-info.com:443 |
| SignalR cc-cloud-host.isianalytics.com:443 |
|||
| Directory Update via LDAP/AD | Directory User Access | 636 | SFTP Push transfer.isi-info.com:22 |
| Directory Update via CUCM End User Directory | AXL API | 8443 | Azure Blob proddirimports.blob.core.windows.net:443 |
| NCQ Real-Time | AXL API | 8443 | Azure Event Hub Port: 443* |
| CTI | 2748 | ||
| UCCX Real-Time and Historic Reporting | CTI | 12028 | Azure Event Hub-Kafka Port: 9093* |
| Database | 1504 | SFTP Push transfer.isi-info.com:22 |
|
| Avaya Reliable Session Protocol CDR Collection | Reliable Session Protocol | 9000 | SFTP Push transfer.isi-info.com:22 |
| NEC IP-SMDR CDR Collection | IP-SMDR | 60010 | SFTP Push transfer.isi-info.com:22 |
| SBC RADIUS CDR Collection | RADIUS Authentication | 1645 | SFTP Push transfer.isi-info.com:22 |
| RADIUS Accounting | 1646 | ||
*Address provided during Onboarding