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Call Analytics
- Queue Analytics
  - Microsoft Teams Call Analytics & Call QueuingAdvanced call queue reporting and real-time agent dashboards for Microsoft Teams
  - Webex Customer AssistComprehensive queue performance analytics for Webex environments
  - Manager & Agent DashboardsLive monitoring of agent status, call volumes, and queue performance
  - Queue Performance ReportsHistorical analytics and trending for call queue optimization
- Call Detail Reporting
  - Cisco UCM (CUCM)Call detail records and analytics for Cisco Unified Communications Manager
  - Webex CallingComprehensive call detail records and analytics for Webex Calling environments
  - Microsoft Teams CallingHistorical call data and reporting for Microsoft Teams Phone system
  - AvayaComprehensive call reporting for Avaya communication systems
- Enterprise Addons
  - Call AccountingTrack telecom usage, allocate costs by department, and optimize spending
  - Compliance Call RecordingSecure call recording for regulatory compliance requirements
  - Call Speech TranscriptionAI-powered call transcription and speech analytics powered by Verint technology
Use Cases
- Use Cases
  - Customer ExperienceImprove customer satisfaction with queue analytics and call journey insights
  - Employee ProductivityMonitor call activity, analyze performance, and optimize staffing decisions
  - CDR Data ComplianceHistorical call data management for legal and regulatory compliance requirements
  - Call Accounting & Cost AllocationTrack telecom usage, allocate costs by department, and optimize spending
  - Compliance RecordingSecure call recording and data retention for regulatory requirements
- By Role
  - IT & Voice TeamsTechnical insights and analytics for voice infrastructure management
  - Call Center OperationsOperational analytics and reporting for call center performance optimization
  - Leadership CX StrategyExecutive-level insights for customer experience strategy and decision-making
- Industries
  - Financial ServicesIndustry-specific resources and use cases
  - HealthcareHealthcare-focused analytics and compliance resources
  - GovernmentSolutions supporting local, city, county and state agencies
  - Public SectorGovernment and public sector solutions
  - RetailRetail industry analytics and reporting resources
Resources
- Learn & Explore
  - Resource LibraryExplore our rich library of resources written by ISI team members and industry experts
  - Product Demo VideosWatch detailed product demonstrations and feature overviews
  - Office Hours WebinarsJoin live sessions with our experts and get your questions answered
  - BlogLatest insights and trends in call analytics and UC reporting
- Content Type
  - VideosProduct demos and educational content
  - White PapersIn-depth analysis and industry research
  - Fact SheetsQuick reference guides and product overviews
  - BrochuresDetailed product and solution information
- Support
  - Get SupportTechnical Support is an important part of the Infortel Select experience. Reach us here.
  - Knowledge BaseView a growing repository of support documentation.
  - System StatusGet ISI Analytics system updates here.
  - Office HoursEngage wih our experts, get your questions answered, and learn more about our latest features.
  - Release HistoryView Infortel Select software release notes here.
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Microsoft Teams Agent Summary Reports
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Call Record Search
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At ISI Analytics, our mission is to simplify and accelerate how organizations gain insight into call queue performance. We eliminate the complexity of spreadsheets and Power BI builds by delivering cradle-to-grave visibility—right out of the box. With fast, accurate reporting and dashboards tailored to your KPIs, we empower your teams to make smarter decisions, earn trust from leadership, and scale with confidence.

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