What is a Connector? #
A connector is the way ISI Analytics stores the required information needed to retrieve data from a third-party platform. ISI Analytics supports many different connector types, and a customer can mix and match connectors within a single environment.
Getting Started #
This document provides the instructions for configuring a Webex Connector for use with ISI Analytics. Before you begin, please ensure you have the following:
- Credentials to login to ISI Analytics
- The “Connector Admin” role is assigned to your user
- Your Webex Organization ID
Adding a New Connector #
- Login to ISI Analytics
- Once logged in, browse to the Connectors page by clicking the Connector menu option from the navigation bar.
- Next, Click the
button. - Select the Manufacturer, Cisco.
- Select the Type, Webex
Basic Information #
Begin by entering the Basic Information. Provide a friendly name for your connector and optionally, any additional information that may be helpful to identify it.
Features #
- Based on your tenant’s license, enable any of the following features:
- Queue Analytics: Enables Queue Analytics data processing, dashboards, and reports.
- Once Queue Analytics is enabled, navigate to Queues & Hunt Groups to license your Queues/Hunt Groups.
- Call Reporting: Enables Standard Call Reporting data processing, dashboards, and reports.
- Directory Import: Enables the ability to import Webex user configuration into the ISI Analytics Directory.
- Queue Analytics: Enables Queue Analytics data processing, dashboards, and reports.
- For each enabled feature, you will need to enable the related Service App in Control Hub. Details on how to do this can be found here.
Connection Information #
- Enter your Webex Organization ID
- Use the Test Connection button to ensure each Feature is authorized.
